Return & Refund Policy
We want you to be satisfied with your purchase from Rain & Raven. This Return & Refund Policy outlines the conditions under which returns, exchanges, or refunds may be issued.
Return Eligibility
To be eligible for a return, items must be unused, in their original condition, and returned within 14 days of delivery unless otherwise stated.
Items that have been used, damaged by the customer, or returned outside the allowed return window may not be eligible for a refund.
Non-Returnable Items
Certain items may not be eligible for return or refund. These may include:
• Digital products or downloadable content
• Sale or discounted items marked as final sale
• Items that have been used or altered after delivery
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number and clear photos of the issue so we can review the situation and provide a replacement or refund when appropriate.
Refunds
Once a return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Shipping fees are non-refundable unless otherwise required by law.
Effective Date: March 2026