Privacy Policy

Rain & Raven ("we", "our", or "us") operates the website rainandraven.ca.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us.

If you have questions about this Privacy Policy or how your information is handled, you can contact us at:

Email: hello@rainandraven.ca

Website: rainandraven.ca

When you visit our website or place an order, we may collect certain information about you. This may include:

• Personal information such as your name, email address, billing address, shipping address, and phone number.

• Payment information necessary to process your purchase. Payment details are processed securely through our payment providers and are not stored on our servers.

• Order information including products purchased, transaction details, and order history.

• Technical information such as your IP address, browser type, device information, and pages visited on our website.

• Information you provide voluntarily, such as when you sign up for our email list, contact us, or join our waitlist.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders placed through our website

• Communicate with you about your order, inquiries, or customer support requests

• Send email updates, promotions, or product announcements if you have opted in to receive them

• Improve our website, products, and customer experience

• Prevent fraudulent transactions and protect the security of our website

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers who help operate our business and website. These may include payment processors, shipping providers, email marketing platforms, and website analytics services.

These providers only receive the information necessary to perform their services and are required to protect your information.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.

Cookies help us remember preferences, analyze website traffic, and improve functionality. Some cookies may be set by third-party services such as website analytics or advertising platforms.

You can choose to disable cookies through your browser settings, though some parts of the website may not function properly if cookies are disabled.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our website uses secure technologies and trusted third-party providers to process payments and store necessary information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate.

If you would like to request access, updates, or deletion of your personal information, please contact us using the contact information provided in this policy.